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【海淘攻略】美国亚马逊7天内补差价攻略
点击量:2452发布时间:2014/11/24 17:57:35 收藏

更新:美国亚马逊已开通【中文客服】,沟通更方便轻松!


 美国亚马逊算是对国内比较友好的海淘网站之一。也因如此,大家尝试海淘,必会选美国亚马逊。又因现在可以直邮,更是受到了不少小伙伴们的青睐。但是,毕竟海淘是要漂洋过海,如果还没到手,又降价了,肯定心里不是滋味。现在大家不用怕了,如果各位小伙伴购买7天内有降价,可以找美国亚马逊的客服要回购物差价了。
现在就具体流程给大家做个介绍

首先,下单7天内查看所购商品价格。这个就不需多做解释。相信这一步对各位小伙伴来说,完全不是问题。那我们就直接进入正题:

1.发现降价,联系客服

a、打开美国亚马逊http://www.amazon.com/,首页顶部位置“help”按钮


b、need more help?----contact us


c、选择在线沟通的方式


联系美亚客服链接如下:https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=508510&
需要说的是,美亚支持email,电话和在线客服三种渠道。email会有不能即可回复,互动性差的问题。电话沟通也可能会受到语言的限制。所以,健一大家选择在线客服的方式(可以百度翻译)

d、点startchatting 开始弹出个对话框,开始联系在线客服,会弹出一个对话框,可能会等一会,连线成功就可以开始对话

2、一般涉及如下谈话内容

You are now connected to Rafael from Amazon.com.
Me:About my order
Rafael: Hello , my name is Rafael.
Me:Hello, I bought a watch through the order, order number respectively is ******(订单号) the total price is $66.78, now this watch price down to $56.10 at http://www.amazon.com/(商品链接) within 7 days, I hope I can return the difference $10.68.
Rafael:I am really sorry for the trouble, let me help you.
Before I can view your account I'll need to do a quick security check.Please confirm the email address, complete name, and billing address on your account.
Me:OK,Wait a moment.
Rafael:Sure, thanks!
Me:my 
E-MAIL:********@qq.com,
name:**** **,
billing address :RRRR ******12560 NE M****T CD705(账单地址)
Rafael:Perfect! Thank you very much for confirming that, I appreciate it.
Wang, I checked the item on the website, I see here that the item is now at $56.10, correct?
Me:YES
Rafael:Terrific!
I can definitely process a refund for the difference for you. What I will do here is to process a refund of $10.68 back to your credit card, let me process it for you right away.
Me:thank you!
Rafael:You are welcome! I've requested a refund of $10.68 to your Visa. You'll see the refund in the next 2-3 business days.
I have sent you an email confirmation for your reference for the refund, please check your email after our chat.
Just to confirm that I have covered everything, have I resolved your concern for today?
Me:Thank you very much! I don't have any other questions!

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